Power outages in Wake Forest: who to call and outage maps

Last checked Oct. 11, 2026. Facts on this page come from Wake Forest Power, Duke Energy and Wake Electric. If a line is down, stay away from it and call 911.

Wake Forest is served by three electric providers. The town owns Wake Forest Power, which serves nearly 9,000 homes and businesses over more than 95 miles of lines, according to its website. Other addresses in and around town get power from Duke Energy Progress or the Wake Electric cooperative, the town’s utilities contact page says. Your bill tells you which one is yours.

Report an outage

• Wake Forest Power: 919-435-9478 (24 hours), or the online outage map
• Duke Energy Progress: 800-769-3766, text OUT to 57801, or duke-energy.com/outages
• Wake Electric: 855-280-1147, the SmartHub app, or the outage map
• Downed line or fire: 911

Wake Forest Power

Wake Forest Power runs an automated outage system on one number, 919-435-9478, according to its outage page. The same line takes payments, starts and stops service, reconnects service and logs streetlight outages. The system recognizes up to two phone numbers on your account, so call customer service at that number during office hours, 8 a.m. to 5 p.m. weekdays, to update them before a storm.

• Outage map: a red dot marks each outage, sized by the number of customers affected, with the duration. A Report Outage button sits in the top right corner.
• Alerts: turn on Wake Forest Power push notifications in the Town of Wake Forest app.
• Planned outages: posted on Wake Forest Power’s Facebook page and Nextdoor, and now with temporary yard signs, its planned outages page says. The most recent, on Sept. 17, moved customers along Rogers Road to a new circuit ahead of the Rogers Road railroad bridge project. Questions about planned work: 919-435-9573.

Recent outages. In one week in July, the town reported a downed tree on power lines that closed Jenkins Road (July 21), an outage affecting more than 1,300 customers that was fixed by 12:48 p.m. (July 22) and a downtown outage the town blamed on a squirrel (July 23), according to its Wake Forest Power news.

Duke Energy Progress

Duke Energy customers can report outages by texting OUT to 57801, online at duke-energy.com, in the Duke Energy app or through its automated line, 800-769-3766 (800-POWERON), according to a Duke Energy release. Register for text outage alerts to get restoration estimates.

Wake Electric

Wake Electric says the quickest way to report an outage is its SmartHub app; members can also call 855-280-1147 and follow the outage map, according to its outage page. Treat any downed line as live and report it.

Who to call for what

The after-hours street number comes from the town’s important contacts page.

What this means for you

• Find your provider on your bill now, before a storm.
• Wake Forest Power customers: make sure the phones on your account are current so the system recognizes you.
• Never go near a downed line. Call 911.

More guides: who to call at Wake Forest Town Hall and moving to Wake Forest.

Frequently asked questions

Who do I call when the power goes out in Wake Forest?

It depends on your electric provider, which is named on your bill. Wake Forest Power customers call 919-435-9478, 24 hours a day. Duke Energy customers call 800-769-3766 or text OUT to 57801. Wake Electric members call 855-280-1147.

Is there a Wake Forest Power outage map?

Yes. Wake Forest Power’s online outage map shows a red dot at each outage, sized by how many customers are out, with a Report Outage button. It is also in the Town of Wake Forest app.

Does all of Wake Forest get power from the town?

No. Wake Forest Power serves nearly 9,000 customers. Other Wake Forest addresses are served by Duke Energy Progress or Wake Electric.

How do I report a streetlight out in Wake Forest?

Call Wake Forest Power at 919-435-9478 and follow the prompts, or use the town’s online problem reporting page.